RETURNS

Return Policy

  • We need to issue a return authorization for each return
  • Any merchandise marked "Final Sale" cannot be returned.
  • Customers are responsible for all shipping fees (including COD)
  • Must be in unwashed, unaltered or unworn condition
  • No Returns on orders placed outside Canada and USA
  • Items must be returned in their original condition
  • Items must be accompanied by their original tags, order number, as well as a printed copy of the authorization
  • Footwear must be accompanied by original shoe box
  • INFLUENCEU reserves the right to reject and return damaged merchandise

Returns should be shipped with tracking information and insurance, as we are not responsible for delayed or lost packages. 


Return Process

influenceu will gladly accept the return of merchandise that complies with our return policy. A customer has 7 business days to make a return after receiving the goods. We unfortunately cannot offer free returns but will have an influenceu customer shipping rate for our shoppers. For all returns simply follow the easy steps below. Exchange or store credit only.


Step 1: Contact Customer Care for a return authorization number. Print the return authorization number.

Step 2: Go to the below web address to access a Return Label for printing.

https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR580516&LOCALE=en

You will receive a tracking number by email once your request has been fulfilled. Each Return Label is unique and is for one time use only. Please print a new label each time you return a package.

Step 3: On the Order Confirmation you originally received, please highlight the item(s) you are returning and note the reason for your return.

Step 4: Securely put the goods being returned into a shipping envelope of box along with the Return Authorization and the Order Confirmation.

Step 5: Affix the easy Return Canada Post label to the package. If there is a pre-existing label, be sure to cover it with the new one.

Step 6: Take it to your local Canada post to ship it off.

  • If you are in the Montreal area, feel free to stop by in person.
  • any package returned without an Order Confirmation number, Return authorization number is subject to be returned to sender.


International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.

Influence U

Returns Department

1476 Rue Ste-Catherine O.

Montreal QC, H3G 1S8


If you are exchanging your item(s), we will contact you to let you know we have received the return and will send you new tracking information for the exchanged item.

For any questions or concerns, please contact us at [email protected] or call us at (514) 931-3283