How do I return an item?

To submit a return request, please contact INFLUENCEU's customer care and request a Return Authorization (RA). Our company adheres to a no-paper policy in an effort to reduce waste. This is why shipments do not include a return slip inside the box.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Can I exchange my order?

At this time we do not offer exchanges. If you wish to exchange your item, simply request a return and place a new order for the item you prefer. Please note your returned item must comply with our return policy as stated above.

When will I receive my refund?

A refund will be initiated within 5 business days of receiving your returned item. Once processed an email detailing your return will be sent to the email provided at checkout. Your financial institution may require further time to process the refund.

All original shipping fees are non-refundable.

Are returns free?

At this time, INFLUENCEU does not offer free returns on all products.

To receive a free return and learn more about the process, please read the following:

  • Shop our Coats & Jackets category for men and women. On the product detail page, look for the “Free Returns” next to the price to confirm that a product qualifies for free returns.
  • Free returns are only available for online orders with delivery addresses using a Canadian postal code.
  • If you are not satisfied with your purchase, return the eligible product(s) within 30 days of delivery of your shipment in new and unworn condition in the original packaging for a full refund in accordance with our Returns Policy.
  • Please contact INFLUENCEU's customer care team and provide your order number to get receive a return label. We will guide you through the return process.
  • INFLUENCEU will process your return and issue a full refund with no deduction for shipping after receiving your return of the eligible product(s). Please note that if you return other products along with the Free Returns products, INFLUENCEU may deduct the shipping costs for the ineligible products(s) from your refund amount.

Can I cancel or modify my order?

A product can be modified or canceled as long as it has not yet entered the packaging or shipping phases.

All you have to do is provide our customer care agent with your order number and ask for a cancellation request. If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee.